We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items which have been opened and used for example: Skincare and make - up, cream, lotions, perfume, vitamins, if their seal is broken.

All returns are evaluated before being processed.

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. 
 
We offer a 7 day refund policy from the day you receive your order under following conditions:

Goods must be returned within 7 days of receiving your order and contacting of our customer services team.

Refunds and exchanges may only be made within 7 days of receiving the merchandise.

Original shipping & handling charges are not refundable.

You will have to pay for the costs of returning the goods to us. A re-postage fee will be charged for an exchange. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. 

A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.

The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Bowling Health and Beauty Limited is not responsible for returned packages if lost or damaged by the shipper.

You must take care of the goods and return them to us in an unused, as new and re-saleable condition.

Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.

All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.

Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer.

This does not affect your statutory rights as a consumer.

To discuss the refund, return or exchange of any item, please contact our Customer Services Representatives on 0207 734 8807 between 10am to 8pm Mon - Fri.